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- Full title: ORGB 3CE, 3rd Edition
- Edition: 3rd
- Copyright year: 2020
- Publisher: Cengage Learning Canada Inc.
- Author: Nelson/Quick/Armstrong/Roubecas/Condie
- ISBN: 9780176873387, 9780176873509
- Format: PDF
Description of ORGB 3CE, 3rd Edition:
ORGB, Third Canadian Edition, offers comprehensive coverage of contemporary organizational behavior topics in a format that is engaging and accessible for today’s learners. Our flexible hybrid solution was developed based on feedback from both Canadian instructors and students, reflecting today’s students’ study and reading habits. The third Canadian edition includes more examples from an assortment of organizations to appeal to a wider variety of programs, including legal assistance and hospitality. The product also includes contemporary cases, examples, self-assessments, and additional activities for active learning to help make the content applied and relevant for today’s on-the-go student.
Table of Contents of ORGB 3CE, 3rd Edition PDF ebook:
Title PageCopyright pageBrief ContentsContentsAbout the AuthorsAcknowledgmentsPart 01 IntroductIonChapter 1 Organizational Behaviour and Opportunities1-1 Human Behaviour in OrganizationsUnderstanding Human BehaviourInterdisciplinary Influences1-2 Behaviour in Times of Change1-3 The Organizational ContextOrganizations as Open Systems1-4 The Formal and Informal Organization1-5 Diversity of Organizations1-6 Change Creates OpportunitiesFour Challenges for Managers Related to Change1-7 Learning about Organizational BehaviourObjective KnowledgeSkill DevelopmentApplication of Knowledge and Skills1-8 Design ThinkingWhat about You? Learning Style InventoryMini Case: Brian CowellShopify Running Case: A Canadian SuccessChapter 2 Organizational Challenges for Today2-1 Competing in the Global EconomySocial and Political ChangesCultural Differences2-2 Cultural Differences and Work-Related AttitudesIndividualism/CollectivismPower DistanceUncertainty AvoidanceMasculinity/FemininityTime OrientationIndulgenceDeveloping Cross-cultural Sensitivity2-3 The Diverse WorkforceCultural DiversityGender DiversityLGBTQ2+ DiversityAge DiversityAbility DiversityValuing DiversityDiversity’s Benefits and Problems2-4 Ethics, Character, and Personal IntegrityConsequential Theories of EthicsRule-based Theories of EthicsCharacter Theories of Ethics2-5 Ethical Dilemmas Facing the Organization TodayEmployee RightsSexual HarassmentOrganizational JusticeWhistle BlowingSocial ResponsibilityCodes of Ethics2-6 Technological Innovation and Today’s WorkforceAlternative Work ArrangementsImpact of Technology on ManagementHelping Employees Adjust to Technological ChangeWhat about You? Planning for a Global CareerMini Case: Jill WarnerShopify Running Case: Diversity in QuestionPart 02 Individuals Within OrganizationsChapter 3 Personality and Perception3-1 Individual Differences and Organizational BehaviourSkills and Abilities3-2 PersonalityBig Five Personality Trait ModelThe Dark TriadHEXACO Personality ModelOther Important Personality TraitsCore Self-Evaluation (CSE)Self-MonitoringPositive/Negative AffectSituational Variables3-3 Personality Assessment in OrganizationsCommon Personality Assessment ToolsThe Myers-Briggs Type Indicator Instrument3-4 Social PerceptionObservationAttributionIntegration and Confirmation3-5 Bias and Barriers to Social PerceptionBiases in ObservationBiases in AttributionBiases in Integration and Confirmation3-6 Impression ManagementWhat about You? Are You a High or Low Self-MonitorMini Case: Race Problems in CanadaShopify Running Case: Building the CompanyChapter 4 Emotions, Attitudes, and Ethics4-1 EmotionsEmotional LabourEmotional IntelligenceEmotional Display RulesEmotional Contagion4-2 AttitudesThe ABC Model4-3 Attitude FormationAttitudes and BehaviourCognitive Dissonance4-4 Work AttitudesJob SatisfactionOrganizational Citizenship versus Workplace DevianceOrganizational Commitment and Job Satisfaction4-5 Persuasion and Attitude ChangeSource Characteristics That Affect PersuasionTarget Characteristics That Affect PersuasionMessage Characteristics That Affect PersuasionCognitive Routes to Persuasion4-6 Ethical BehaviourCorporate Social Responsibility4-7 Factors That Affect Ethical BehaviourValuesAge and Culture in ValuesLocus of ControlMachiavellianismCognitive Moral DevelopmentWhat about You? Assess Your Job SatisfactionMini Case: Doing All That Is Necessary? SNC LavalinShopify Running Case: In Support of Free SpeechChapter 5 Motivation5-1 MotivationInternal Motivators and External IncentivesScientific ManagementA Process TheoryThe Hawthorne StudiesA Needs Theory5-2 Maslow’s Need HierarchyA Needs TheoryTheory X and Theory YA Needs TheoryERG TheoryA Needs Theory5-3 McClelland’s Need TheoryA Needs TheoryNeed for Achievement (nAch)Need for Power (nPow)Need for Affiliation (nAff)5-4 Equity TheoryA Process TheoryThe Resolution of InequityNew Perspectives onEquity Theory: EquitySensitivity5-5 Expectancy TheoryA Process Theory Motivational ProblemsMotivation and Moral Maturity5-6 Goal-setting TheoryA Needs TheoryClarityChallengeCommitmentFeedbackTask Complexity5-7 Cultural Differences in MotivationWhat’s Important to EmployeesMini Case: Engage!Shopify Running Case: Employee Motivation with SpinifyChapter 6 Stress and Well-Being at Work6-1 What Is Stress?StressA Worldwide Issue6-2 Four Approaches to StressThe Homeostatic/Medical ApproachThe Cognitive Appraisal ApproachThe Person-Environment Fit ApproachThe Psychoanalytic Approach6-3 The Stress Response6-4 Sources of Work StressWork DemandsNonwork Demands6-5 Two Models Linking Stress Sources to Negative ConsequencesJob Demand-Control-Support ModelEffort-Reward Imbalance Model6-6 The Positive Consequences of Stress6-7 Individual Differences in the Stress-StrainSelf-Esteem, Self-Efficacy, and Negative AffectivityType A Behaviour PatternPersonality HardinessSelf-Reliance6-8 Preventive Stress ManagementOrganizational Stress PreventionIndividual PreventionWhat about You? Are You Self-Reliant?Mini Case: 69 Days of StressShopify Running Case: Avoiding Talent DrainPart 03 Interpersonal processes and BehaviourChapter 7 Decision Making by Individuals and Groups7-1 The Decision-making Process7-2 Models and Limits of Decision MakingRational ModelBounded Rationality ModelVroom-Yetton-Jago Normative Decision ModelZ ModelGarbage Can ModelEscalation of Commitment7-3 Individual Influences on Decision MakingRisk and the ManagerCognitive StylesPersonality, Attitudes, and ValuesIntuitionCreativity7-4 The Group Decision-making ProcessAdvantages and Disadvantages of Group Decision MakingLimits of Group Decision MakingTechniques for Group Decision MakingFactors in Selecting the Appropriate TechniqueSpecial Decision-making Groups7-5 Diversity and Culture in Decision Making7-6 Participation in Decision MakingThe Effects of ParticipationFoundations for Participation and EmpowermentWhat Level of Participation?What about You? Who Owns the Fish?Mini Case: And the Grammy Goes To Shopify Running Case: Bricks, Mortar, and GreenChapter 8 Communication8-1 Interpersonal CommunicationAn Interpersonal Communication ModelReflective Listening8-2 Barriers and Gateways to CommunicationPerceptual FiltersMasculine vs. Feminine Communication DifferencesCultural DiversityLanguage8-3 Defensive and Nondefensive CommunicationDefensive Communication at WorkDefensive TacticsNondefensive Communication8-4 Nonverbal CommunicationKinesicsParalanguageProxemics8-5 Communicating through TechnologyDigital NativesSocial MediaDrawbacks of Digital CommunicationBenefits of Digital CommunicationDigital Communication at Work8-6 Communication Skills for Effective ManagersExpressivenessEmpathy and SensitivityPersuasivenessInformative Managing StyleWhat about You? Are You an Active Listener?Mini Case: Smartphones: Promoting Communication Connectedness or Disconnectedness?Shopify Running Case: Shopify Introduces TimelineChapter 9 Groups and Teams9-1 Groups and Teams9-2 Group Formation and DevelopmentGroup FormationDiversityModels of Group DevelopmentPunctuated Equilibrium Model9-3 Group Behaviour and EffectivenessFactors That Influence Group BehaviourGroup CohesionFactors That Influence Group Effectiveness9-4 Types of TeamsCross-Functional TeamsSelf-Managed TeamsVirtual Teams9-5 Advantages and Disadvantages of TeamsAdvantages of TeamsSocial Benefits to IndividualsDisadvantages of TeamsWhat about You? How Cohesive Is Your Group?Mini Case: F1 Pit Crews Are the Epitome of TeamworkShopify Running Case: Providing the Narrative for CustomersChapter 10 Conflict and Negotiation10-1 The Nature of Conflicts in OrganizationsFunctional versus Dysfunctional ConflictPhases of Conflict10-2 Sources of Conflict in OrganizationsTask ConflictProcess ConflictRelationship Conflict10-3 Approaches to ConflictFraming the ConflictConflict Management Styles10-4 Conflict Management TechniquesSuperordinate GoalsExpanding ResourcesChanging PersonnelChanging StructureImproving CommunicationNegotiatingIneffective Conflict Management Techniques10-5 Negotiation as a Conflict Management TechniqueCultural Differences in NegotiationBefore NegotiatingThe Zone of Potential Agreement (ZOPA)10-6 Beyond NegotiatingWhat about You? What Is Your Conflict-handling Style?Mini Case: Conflict Escalation between NeighboursShopify Running Case: #DeleteShopifyChapter 11 Power and Political Behaviour11-1 What Is Power11-2 Sources and Bases of Power in OrganizationsPositional Bases of PowerPersonal Bases of Power11-3 Using and Abusing Power in OrganizationsInfluence MapsIncreasing PowerBullyingSexual Harassment11-4 Using Power Ethically11-5 Political Behaviour in OrganizationsDimensions of Political BehaviourInfluence TacticsPolitical Skill11-6 Managing Political BehaviourSharing Power: EmpowermentManaging UpWhat about You? How Politically Skilled Are You?Mini Case: Sexual Harassment in ParliamentShopify Running Case: Political BehaviourChapter 12 Leadership12-1 Leadership versus ManagementLeadership Theories12-2 Trait Theories12-3 Behavioural TheoriesFoundations of Behavioural ResearchThe Leadership Grid12-4 Contingency TheoriesFiedler’s Contingency TheoryPath-Goal TheoryHersey-Blanchard Situational Leadership Model12-5 Transactional TheoriesLeader-Member Exchange (LMX)12-6 Inspirational Leadership Theories12-7 Important Concepts in LeadershipEmotional IntelligenceTrustEthicsGender and Leadership12-8 FollowershipTypes of Followers12-9 Guidelines for LeadershipWhat about You? How Does Your Supervisor Lead?Mini Case: Dwane Casey and the Toronto RaptorsShopify Running Case: Growing the BrandChapter 13 Organizational Culture13-1 What Is Organizational Culture?Components of Organizational CultureImpact of Culture on Organizational MembersDifferentiation of CultureAdvantages and Disadvantages of Organizational Culture13-2 Levels of Organizational CultureArtifactsShared and Espoused ValuesAssumptions13-3 How Culture Is Started, Shaped, and ReinforcedWhat Leaders Pay AttentionHow Leaders React to CrisesHow Leaders BehaveHow Leaders Allocate RewardsHow Leaders Hire and Fire Individuals13-4 Organizational SocializationThe Socialization ProcessOutcomes of Socialization13-5 Changing Organizational CultureDeveloping an Ethical Organizational CultureDeveloping a Culture of Empowerment and QualityEvaluating Organizational Change13-6 The Relationship of Culture to Corporate PerformanceThe Strong Culture PerspectiveThe Adaptation PerspectiveWhat about You? Organizational Culture and EthicsMini Case: The Great Little Box CompanyShopify Running Case: Culture of Optimism and CreativityChapter 14 Learning and Performance ManagementModels of Learning in Organizations14-1 Classical ConditioningReinforcement Theory14-2 Social and Cognitive Theories of LearningBandura’s Social Learning TheoryCognitive Theories of Learning14-3 The Value of Thinking about Learning14-4 Performance ManagementDefining PerformanceGoals Improve Performance EvaluationMeasuring Performance14-5 Performance Feedback360-Degree FeedbackDeveloping People and Enhancing CareersKey Characteristics of an Effective Appraisal System14-6 Rewarding PerformanceIndividual versus Team Reward SystemsThe Power of Earning14-7 Correcting Poor PerformanceCoaching, Counselling, and MentoringWhat about You? How Do You Correct Poor Performance?Mini Case: Murder-Suicide at BC Government OfficeShopify Running Case: Continued Learning as a Path to SuccessPart 04 Organizational Processes and structuresChapter 15 Jobs and the Design of Work15-1 Work in OrganizationsThe Meaning of WorkJobs in Organizations15-2 Traditional Approaches to Job DesignScientific ManagementJob Enlargement/Job RotationJob Enrichment15-3 Job Characteristics TheoryImportance of Experienced MeaningfulnessExpanding the Job Characteristics Model15-4 Alternative Approaches to Job DesignSocial Information ProcessingJob Crafting and I-dealsJob Design in the Changing World of WorkInternational Perspectives on the Design of WorkThe Japanese ApproachThe German ApproachThe Scandinavian Approach15-5 Contemporary Issues in the Design of WorkTelecommutingAlternative Work PatternsTechnology at WorkSkill DevelopmentWhat about You? Diagnosing Your JobMini Case: CKCK (CTV) Regina: Job Design Changes for the Newsroom JournalistShopify Running Case: Flexible Work ArrangementsChapter 16 Organizational Design and Structure16-1 Impact of Structure on Employees16-2 Design Dimensions16-3 Basic StructuresExperiences with StructureMechanistic and Organic Structures16-4 Contextual VariablesSizeTechnologyEnvironmentStrategy and GoalsInteraction Between Structure and People16-5 Forces Reshaping OrganizationsLife Cycles in OrganizationsGlobalizationChanges in Information-processing TechnologiesDemands on Organizational Processes16-6 Emerging Organizational StructuresDisruptive Organizational Designs16-7 Consequences of a Poor StructureWhat about You? Managers of Today and the FutureMini Case: Great Little Box CompanyShopify Running Case: Shopify’s Global StructureChapter 17 Managing Change17-1 Forces for Change in OrganizationsExternal ForcesInternal Forces17-2 The Scope of ChangeThe Change Agent’s Role17-3 Resistance to ChangeMajor Reasons People Resist ChangeManaging Resistance to Change17-4 Lewin’s Model for Managing Change17-5 Determining the Need for Organization Development InterventionsDiagnosis and Needs Analysis17-6 Group-focused Techniques for OD InterventionSurvey FeedbackManagement by ObjectivesProduct and Service Quality ProgramsTeam BuildingProcess Consultation17-7 Individual-focused Techniques for OD InterventionSkills TrainingLeadership Training and DevelopmentExecutive CoachingJob RedesignHealth Promotion ProgramsCareer PlanningAre Organization Development Efforts Effective?What about You? Applying the Force-Field Analysis ToolMini Case: TD and Canada TrustShopify Running Case: Disrupting the Retail Status QuoChapter 18 Career Management18-1 Occupational and Organizational Choice DecisionsPreparing for the World of WorkOccupational ChoiceOrganizational Choice and Entry18-2 Foundations for a Successful CareerBecoming Your Own Career CoachEmotional Intelligence and Career Success18-3 The Career Stage Model18-4 The Establishment StagePsychological ContractsSocialization Stress18-5 The Advancement StageCareer Paths and Career LaddersFinding a MentorDual-Career PartnershipsWork-Home Conflicts18-6 The Maintenance StageSustaining PerformanceBecoming a Mentor18-7 The Withdrawal StagePlanning for ChangeRetirement18-8 Career Anchors18-9 Career ResourcesWhat about You? Assess Your Flexibility SkillsMini Case: My Friend MorganShopify Running Case: Dev Degree Addressing Brain GainNotesIndexTear-out Chapter Review Cards