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- Full title: Managing for Quality and Performance Excellence, 11th Edition
- Edition: 11th
- Copyright year: 2020
- Publisher: Cengage Learning
- Author: James R. Evans; William M. Lindsay
- ISBN: 9780357298183, 9780357298183
- Format: PDF
Description of Managing for Quality and Performance Excellence, 11th Edition:
MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 11E helps you learn on your terms. This edition presents the latest developments in the field as you examine fundamental principles, criteria and the historic underpinnings of total quality. The authors provide a solid foundation for understanding and applying technical tools and performance excellence from an enterprise perspective. This digital resource gives you the flexibility to highlight key text, add notes and create custom flashcards. When it’s time to study, everything that has been flagged or noted can be gathered into an easily accessible guide. The Readspeaker feature reads text aloud, so you can learn on the go, wherever you are.Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
Table of Contents of Managing for Quality and Performance Excellence, 11th Edition PDF ebook:
Cover PageTitle PageHEOA-1Copyright PageBrief ContentsContentsPrefacePart 1: Principles of QualityChapter 1: Introduction to QualityChapter 2: Foundations of Quality ManagementChapter 3: Customer FocusChapter 4: Workforce FocusChapter 5: Process FocusPart 2: Tools and Techniques for QualityChapter 6: Statistical Methods in Quality ManagementChapter 7: Design for Quality and Product ExcellenceChapter 8: Measuring and Controlling QualityChapter 9: Process Improvement and Six SigmaPart 3: Beyond Quality Management: Managing for Performance ExcellenceChapter 10: The Baldrige Framework for Performance ExcellenceChapter 11: Strategy and Performance ExcellenceChapter 12: Measurement and Knowledge Management for Performance ExcellenceChapter 13: Leadership for Performance ExcellenceChapter 14: Building and Sustaining Quality and Performance ExcellenceAppendicesAppendix A: Cumulative Probabilities for the Standard Normal DistributionAppendix B: Factors for Control ChartsAppendix C: Random DigitsIndex